Last updated: May 2026 — Lachlan Merritt, Eldonsuites
At Eldon Suites, we are committed to promoting responsible gaming practices across Australia. Our mission is to ensure that casino gaming remains an enjoyable form of entertainment while protecting the wellbeing of our players. This page provides essential information about responsible gaming, support resources, and tools available to help you maintain control.
Responsible gaming refers to a set of social responsibility practices and policies designed to protect players from the potential harms of gambling. It encompasses player education, transparent casino policies, and access to support tools and services. Responsible gaming means:
We encourage all players to gamble within their means and to make informed decisions about their gaming activity.
Problem gambling can develop gradually. If you or someone you know experiences any of the following signs, it may be time to seek support:
If you recognise these signs in yourself or someone else, professional help is available and seeking support is a sign of strength.
Eldon Suites provides multiple tools to help you maintain control over your gaming:
You can set daily, weekly, or monthly deposit limits on your account. These limits prevent you from depositing more than your predetermined amount during the specified period. Once a limit is set, it cannot be reduced until the designated period expires.
If you need to take a break from gambling, our self-exclusion programme allows you to voluntarily exclude yourself from your account for a period ranging from 24 hours to several years. During this time, you will not be able to access our platform or place bets. Self-exclusion is confidential and can be activated through your account settings.
Eldon Suites is strictly for players aged 18 and over. We have robust age verification processes in place to ensure compliance with Australian gambling laws. We do not knowingly provide gaming services to minors, and we take this responsibility extremely seriously.
If you are struggling with problem gambling, professional support is available. The following Australian organisations provide free, confidential assistance:
GamCare provides support and information for problem gamblers and their families. Contact them for counselling and advice.
BeGambleAware offers resources, information, and support for anyone concerned about their gambling. Visit their website for self-assessment tools and guidance.
Gamblers Anonymous provides a peer support network and fellowship programme for people recovering from gambling addiction. Meetings are held regularly across Australia.
If you need immediate support, contact the National Problem Gambling Helpline for confidential advice and referrals to local services.
At Eldon Suites, we are dedicated to fostering a safe gaming environment. Responsible gaming is not just a policy—it is a core value. We encourage all players to use the tools available and to reach out for help when needed. Your wellbeing is our priority.